FAQs
1. Can WalkerFit smartwatches really track deep and light sleep?
WalkerFit smartwatches are equipped with advanced sleep tracking technology powered by our VP60A2 heart rate sensor and STK8325 motion sensor. By combining heart rate variability (HRV) data with motion detection, our devices can accurately identify your sleep stages, including deep sleep, light sleep, and awake periods.
Unlike basic trackers that rely solely on movement, our watch analyzes both physiological and behavioral data for a much more reliable sleep analysis. You'll receive a detailed sleep report in the app each morning — helping you understand your sleep quality and improve your habits over time.
2.How can I trust the step count on my smartwatch?
WalkerFit smartwatches use a high-precision STK8325 motion sensor combined with an intelligent Motion+ algorithm to deliver highly accurate step tracking. Unlike basic trackers that may count wrist movements like typing or driving as steps, our system filters out false positives using multi-axis movement detection and pattern recognition.
Whether you're walking, running, or simply going about your day, your step count reflects real physical activity — giving you more reliable fitness data and calorie estimates in the app.
3. How can I apply for return or refund?
Return products with quality issue(s):
You have 30 days (from date of purchase) to request a return/refund. You need to request a return in 7 calendar days past the maximum estimated delivery date, or 30 days from the order date, whichever is later.
Return products without quality issues:
You have at least 7 days from delivery date to request a return/refund if you are unsatisfied with the product or for other personal reasons. Either way you need to bear a 70% depreciation charge and shipping fee within 30 days from the purchase date or 7 days from delivery date, whichever is later.
Please contact our official service via email: sales@walker-fit.com
4. When will I receive my refund?
Your refund will be processed automatically as soon as your order has been canceled or we have received the returned product.
Depending on your chosen payment method and processing time of the designated bank, you will receive your refund within 3 to 15 working days.
5. How can I get my money back if I want to cancel my order after paying for it?
If you’ve canceled your order or we’ve confirmed the product you’ve returned, your money will be refunded through the same method of payment.
6. From where is the shipping sent and to which areas do we ship?
All products are sent from one of our warehouses in China, Germany, the UK and the US.
We ship to most physical addresses in the world. Once you’ve placed an order, it means that the product(s) can be delivered to your shipping address.
7. About the Taxes
WalkerFit only charges for the product itself. The taxes vary in different countries and regions where tax policies and tax rates differ. Please contact the local Customs to learn more.
If the package cannot be dispatched or it has been returned as the buyer didn’t cooperate with the Customs or failed to pay Customs duties, refund is NOT supported.
WalkerFit will collect VAT on sales of goods delivered to EU consumers.