Refund policy

Return & Exchange Policy

• 1-Year Return & Exchange: Your satisfaction is our priority. WalkerFit offers a 1-year return and exchange policy from the date of purchase for your smartwatch. If you are not completely satisfied with your purchase, or if it fails to meet your expectations, you may return it for a refund or exchange it for another model, free of charge.

  If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

• Return address：11400 Downey Ave，Downey，CA，90241，Telphone: 8773664268
• Condition: To be eligible for a return or exchange, your smartwatch must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• Process: To initiate a return or exchange, please contact our customer service team at sales@walker-fit.com. We will provide you with instructions on how to return your product for a refund or exchange.
• Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within a certain number of days.
• Exchanges: If you choose to exchange your product, the replacement item will be shipped to you free of charge once we receive the original product.

   

Contact Us

Should you have any questions regarding our shipping and return policy, please do not hesitate to contact us at sales@walker-fit.com. We are here to support you every step of the way.

Thank you for choosing WalkerFit. Stay fit, stay connected.